Troubleshooting
Fixes for the most common problems: WhatsApp not sending, blocked discounts, login issues and more.
WhatsApp messages are not sending
Fix invoices, reminders and offers that are not reaching customers on WhatsApp - check the status pill, reconnect, limits and paused triggers.
Discount is blocked on a bill
Why SalonBill stops a discount on a bill - role discount limit, line discounts, offers, combos and plan services - and what to do about each message.
Coupon or Spin & Win reward is not applying
What each promo coupon, Spin & Win and prepaid coupon message means at billing - expired, wrong customer, minimum bill, regular price only - and how to fix it.
I cannot log in to SalonBill
Fix login problems - wrong password, user not found, employees not allowed, login access disabled, inactive account and Basic plan role lock.
The app is not updating or shows old data
Get the latest figures and the newest SalonBill version with the Refresh button, pull to refresh in the installed app, or the new version bar.
Staff are not getting the daily WhatsApp report
Find out why a staff member did not get their nightly WhatsApp report - master switch, their own switch, mobile number, status and send history.
Job card counts look wrong
Understand open job card counts on Make A Bill, the Job Card directory and the Dashboard pending alert, find old cards and clear ones that will never be billed.
A bill will not save
Fix the common messages that stop a bill from saving - discount limit, outstanding dues, customer missing, wallet balance, payment total and job card locks.