The app is not updating or shows old data

SalonBill always reads billing, wallet and staff data live from the server. If a screen looks out of date, a refresh fixes it in most cases.

How do I refresh a page?

Click the round Refresh button in the top bar (between the WhatsApp pill and the bell; tooltip "Refresh this page"). It reloads the same page you are on. You stay on the same screen, filters in the address bar and the selected outlet are kept, and SalonBill also checks for a newer app version.

Filters you chose only on the screen (not in the address) go back to their defaults, as with any reload.

How do I refresh in the installed app on my phone or iPad?

In the installed SalonBill app, scroll to the very top of the page and pull down. You see "Pull to refresh", then "Release to refresh", then "Refreshing…".

Pull to refresh does not start when:

• you are not at the top of the page,
• your finger starts inside a list or table that scrolls,
• a pop-up or dialog is open.

In a normal browser (not the installed app), use the browser's own refresh or the Refresh button.

I see "A new version of SalonBill is ready."?

Click Refresh on that bar. The page reloads with the latest version. SalonBill checks for new versions regularly and when you come back to the app.

Clicking Refresh twice does nothing?

SalonBill allows one refresh at a time. While it is refreshing, the button spins and is disabled. Wait a few seconds.

The screen says "You're offline"?

Your device has no internet. Reconnect to continue. Billing, wallet and staff data are shown only live from the server, so nothing can be saved while offline.

A Manager still sees a menu that was turned off (or does not see a new one)?

Menus load when the app starts. Click Refresh, or sign out and sign in again.

Figures are different from another device?

Check that both devices have the same outlet selected in the top bar and the same date period. Then click Refresh on both.

How do I install the app?

Use Install SalonBill App in the side menu (above Logout). On iPhone and iPad, follow the steps shown (Share → Add to Home Screen). See Install the app and refresh.