I cannot log in to SalonBill
Fix login problems - wrong password, user not found, employees not allowed, login access disabled, inactive account and Basic plan role lock.
- Who can use it
- Everyone
- Where to find it
- app.salonbill.com sign-in page
On the sign-in page you can log in with your Mobile Number or Email Address and your password, or with Google. If sign-in fails, SalonBill shows a message. Find it below.
"Incorrect password."?
The mobile number or email is right but the password is not.
- Click the eye icon to check what you typed.
- If you are new staff, your first password is your own mobile number.
- Click Forgot password?, enter your email and click Send Reset Link, or ask the Owner/Admin to set a new password for you in Team Management → Staff (edit → Set / Change Password).
"User not found. Please register."?
No account uses that mobile number or email. Check you chose the right tab (Mobile Number or Email Address) and typed the number without spaces. Staff should use the number saved on their staff profile.
"Employees are not allowed to login."?
Staff with the Employee role cannot sign in to the web app. They use the SalonBill mobile app for attendance and their own performance, and get their daily report link on WhatsApp. If this person needs the web app, the Owner/Admin must give them another role (for example Manager).
"Login access is disabled for this account. Please contact your salon admin."?
The staff record exists but Give Login Access is off. The Owner/Admin can turn it on in Team Management → Staff → edit the staff member.
"User account is inactive, please contact admin."?
The account is inactive or suspended. The Owner/Admin can switch the staff member back to Active in Team Management → Staff.
"This role is locked on Basic plan. Please upgrade your plan to login with this account."?
The Basic plan allows only limited roles to sign in. The salon owner can upgrade the plan.
"Google login failed."?
Try again, or sign in with your mobile number or email and password instead.
I logged in but see the wrong outlet or missing menus?
Pick the correct outlet in the top bar. Menus depend on your role and permissions; ask the Owner/Admin to check staff permissions. Then click the Refresh button in the top bar.
Nothing happens when I click Sign In?
Check your internet connection. If SalonBill shows "You're offline", reconnect and try again. See App not updating.
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